Traditionally, the primary function of Auroville post office was collection, processing, transmission and delivery of mails but as of today, a Post Office offers many other vital services in addition to its traditional services. The additional services provided by a Dak Ghar include – Mail Services, Financial Services, Retail Services and Premium Services.

Mail Services

Mail Services are the basic services provided by Auroville P.O. Mails and mail services include all or any postal articles whose contents are in the form of messages which may include Letters, Postcards, Inland letter cards, packets or parcels, ordinary mails etc.

Parcels

The Mail Service also includes transmission and delivery of parcels. A parcel can be anything ranging from a single written letter or anything addressed to an addressee. No parcel shall be by any chance be in a shape, way of packing or any other feature, such that it cannot be carried or transmitted by post or cause serious inconvenience or risk. Every parcel (including service parcels) that needs to be transmitted by post must be handed over at the window of the post office. Any parcel found in a letter box will be treated and charged as a registered parcel. Delivery services are provided by some selected delivery and branch post offices. This dak ghar has the facility of delivery, thus the people of Auroville and nearby localities can avail all the types of mail services.

Retail Services

Post offices in India serve in various ways and the Auroville Post Office offers most of the retail services. They offer the facility to accept or collect constomer bills like telephone or mobile bills, electricity bills for Government and private organizations through Retail Post. Some of the additional agency services that Post offices offer through retail services are as follows - Telephone revenue collection, e-Ticketing for Road Transport Corporations and Airlines, Sale of UPSC forms, university applications, Sale of Passport application forms, Sale of Gold Coins, Forex Services, Sale of SIM and recharge coupons, Sale of India Telephone cards, e-Ticketing of Railway tickets etc. The postal customers of Auroville can pay their bills and avail other retail services from this Dak Ghar.

Premium Services

Most of the premium services can be availed by the Auroville residents and people living nearby. The premium services provided by Auroville Post Office are - Speed Post, Business Post, Express Parcel Post, Media Post, Greeting Post, and Logistics Post.

Speed Post

Speed Post is a time bound service in express delivery of letters and parcels. The max weight up to which an article or parcel be sent is 35 kgs between any two specified stations in India. Speed Post delivers 'Value for money' to everyone and everywhere, delivering Speed Post upto 50 grams @ INR 35 across the country and local Speed Post upto 50 grams @ INR 15, excluding applicable Service Tax. Kindly check official website for updated Speed Post service charges.

INDIA POST SPEED POST TRACKING

Speed Post offers a facility of on-line tracking and tracing that guarantees reliability, speed and customer friendly service. Using a 13 digit barcode that makes a Speed Post consignment unique and identifiable, a web-based technology (www.indiapost.gov.in/speednettracking.aspx) helps the Auroville customers track Speed Post consignments from booking to delivery.

TRACKING SYSTEM

Besides Speed Post, India Post also allows people to track their order information for certain products like Parcels, Insured letters, Speed Post, Registered Post, Electronic Money Orders (EMO) and Electronic value payable parcel (EVPPs) etc. The tracking number is available on the receipt given at the Auroville Post Office. Using the tracking number, postal customers can find out the date and time of dispatch of an article at various locations in addition to the time of booking and the time of delivery of an article.